Why Workplace Skills Are Just As Important As Career Skills
People prepare for their career by developing and practicing the skills related to their domain. Â Marketers practice writing; salespeople practice the challenger sale; software developers practice coding, etc. Â Sometimes, people learn a second set of skills when they take on a management or leadership role. These skills support the ability to manage a team or lead a department.
Working on a team with different sorts of people also requires skill. Â At least it does if you want a healthy workplace culture. Â So what do workplace skills entail? Â Workplace skills support the ability to be respectful and inclusive, and make good ethical decisions. Â These three skills, working in tandem, create a healthy workplace culture which benefits recruitment, retention, and productivity. Â But these three skills donât just happen. They actually take intention, practice, and development. And when you deliberately cultivate those skills, thatâs culture competency.
Core Culture Competency Skills at Work
Letâs start with being respectful. Â It sounds pretty simple and itâs easy to think that any decent person could easily be respectful with co-workers. Â But thatâs a bit simplistic. Â What happens when a âdecentâ person is stressed and out of patience? Â Or letting off steam with co-workers after work? Â Or is socially unaware of context and peopleâs reactions to their comments?
There are plenty of âdecentâ people that act disrespectfullyâsometimes unknowingly; sometimes carelessly; sometimes recklessly. Â People need to be consciously respectful when they interact with co-workers. Â Consciously respectful means we learn how to be patient and not react to difficult situations. Â Instead, we shift our perspective and see the situation through another personâs lens.
What about the ability to be inclusive? Â Again, being consciously inclusive means we slow down; rely on a neutral framework to help us make better workplace decisions and make an effort to switch our perspective to see a situation from another personâs shoes. Â This sounds easy, but itâs not. Â It takes practice. Â And just because youâre a smart person with good intentions doesnât mean youâre automatically inclusive.
How about making ethical decisions? Â When people are emotional and excited at a personal benefit or scared about a negative situation, then anyone can rationalize anything! Â Any of us can tell ourselves a story that supports an intended decisionâno matter how unethical.
What about when a good person finds a great business opportunity that benefits them personally, but not necessarily their employer? Â Or when a good person is on the verge of getting fired and is motivated to âfudgeâ facts a bit to keep their job a little while longer? Â Our emotions control our actions so much of the time and sometimes, those emotions are counter-productive to a healthy workplace culture. Â So the ability to make good, ethical decisions comes from slowing down; identifying whether we have any personal motivations influencing our decision (either positive or negative) and then using a neutral framework to help us make better workplace decisions.
Making ethical decisions is a conscious, practiced skillâŠ itâs not just an innate characteristic of âgoodâ people. Â The same applies to inclusion and respect. Â Yet organizations predominantly treat these skills as rules that people can quickly absorb in order to comply with organizational values. Â Thatâs the wrong approach with the wrong intention, driven by lawyers whose main intention is to prevent and defend litigationânot to develop workplace skills. Â Your intention drives results and when your intention is risk management, you donât build skills. Â But these are skills in the same way people have management skills. Â Yes, you can read a book and theoretically understand the conceptsâŠ but it takes ongoing practice to become competent in these areas. Â And thatâs what employees and organizations needâcultural competency.
Developing Your Culture Competency Takes Intention and Practice
These are not innate abilities. Just because you are a well-intentioned person doesnât mean you will be a great member of the workplace. Thatâs why culture competency requires developing essential workplace skills that require practice over time. Sure, some people may be more intuitive than others. But even if you intuitively have the right approach, itâs not the same as intentionally developing these skills and consciously putting them into use each day.
When we work with others, it’s our job to develop our workplace respect, inclusion, and ethics skills so each one of us can actively create a healthier workplace culture. Over the next few weeks, Iâll be sharing my perspective on how to build your own culture competency or set of workplace skills, and which sensitive workplace situations are good practice to develop these essential skills.