Communication Training

Communication Strategies Online Training Course

Communication is the lifeblood of every organization—and is often the difference between high-performance and average teams. It's also a challenge in a global business environment that moves fast, cutting face to face conversations short and more often relying on email, messaging, and other forms of electronic communication.  

Course Description

Communication Strategies explores verbal, non-verbal, and technology-facilitated communications. The course helps learners identify the advantages and disadvantages of various communication types and common, avoidable missteps in communication. Learners are also given direct access to Emtrain’s course experts and can anonymously ask questions via our innovative Expert Q&A feature.


Course Snapshot

Course length: 30 minutes

Audience: Managers and employees

Key Concepts

  • Active listening skills and skills to improve delivering information face-to-face, over the phone, or digitally
  • The advantages and pitfalls of verbal communication, non-verbal communication, and technology-enabled communication formats

Program Experts

Emtrain founder and CEO Janine Yancey is a passionate advocate for healthy workplace cultures. Janine’s unique approach blends technology, behavioral science, data analytics, and social media inspired interactions to help inform and improve workplace behavior. Janine presides over a team of experts and an extensive library of content including courses, video, resource guides, checklists and analytic reports that define the modern workplace.

Janine is a proponent of neutral, third-party guidance and problem-solving. By orchestrating a publicly-accessible community interface for employee questions and concerns, Janine stays at the forefront of real world, real-time harassment, bias, discrimination, and ethics issues.

Patti Perez is on a mission to transform workplace culture. She combines her experience as a licensed California attorney, a professionally-certified HR executive, a specialist in the prevention and resolution of workplace drama, an expert witness in state and federal court, a state regulator, and as an entrepreneur to create a revolutionary shift in the way we communicate and make decisions at work.

Patti serves as VP of Workplace Strategy for Emtrain to help us in our mission to create healthier workplace cultures. This role helps her to leverage technology solutions to deliver engaging, informative, and pragmatic content and also allows her to provide thought leadership on workplace training issues.

Course Features

  • Gives learners access to an Emtrain people skills expert for guidance and best practices on this topic
  • Integrates with LinkedIn to track personal training certifications
  • Tailored to include your branding and policy