Founded in 2001, Medallia has over 1,000 employees with offices 15 global offices including Silicon Valley, New York, London, Paris, Munich, Sydney, Buenos Aires, and Tel Aviv. As they experienced continuous rapid growth in employee size and locations, Medallia needed to move from a live compliance training model to a scalable, engaging, global online platform.
Medallia is on a mission to help companies capture customer feedback across customer channels including on the phone, in-store, online, and mobile; analyze it in real time, and deliver insights and action everywhereâ€”from the C-suite to the frontlineâ€”to improve their performance.
In this case study, learn how Emtrain worked with Medallia to design a workplace training program that would:
- Ensure employees understand Medalliaâ€™s company policies and how to raise concerns
- Deliver a 100% global completion rate
- Align with Medalliaâ€™s unique culture and values