Why Workplace Skills Are Just As Important As Career Skills
People prepare for their career by developing and practicing the skills related to their domain. Â Marketers practice writing; salespeople practice the challenger sale; software developers practice coding, etc. Â Sometimes, people learn a second set of skills when they take on a management or leadership role. These skills support the ability to manage a team or lead a department.
Working on a team with different sorts of people also requires skill. Â At least it does if you want a healthy workplace culture. Â So what do workplace skills entail? Â Workplace skills support the ability to be respectful and inclusive, and make good ethical decisions. Â These three skills, working in tandem, create a healthy workplace culture which benefits recruitment, retention, and productivity. Â But these three skills donâ€™t just happen. They actually take intention, practice, and development. And when you deliberately cultivate those skills, thatâ€™s culture competency.
Core Culture Competency Skills at Work
Letâ€™s start with being respectful. Â It sounds pretty simple and itâ€™s easy to think that any decent person could easily be respectful with co-workers. Â But thatâ€™s a bit simplistic. Â What happens when a â€śdecentâ€ť person is stressed and out of patience? Â Or letting off steam with co-workers after work? Â Or is socially unaware of context and peopleâ€™s reactions to their comments?
There are plenty of â€śdecentâ€ť people that act disrespectfullyâ€”sometimes unknowingly; sometimes carelessly; sometimes recklessly. Â People need to be consciously respectful when they interact with co-workers. Â Consciously respectful means we learn how to be patient and not react to difficult situations. Â Instead, we shift our perspective and see the situation through another personâ€™s lens.
What about the ability to be inclusive? Â Again, being consciously inclusive means we slow down; rely on a neutral framework to help us make better workplace decisions and make an effort to switch our perspective to see a situation from another personâ€™s shoes. Â This sounds easy, but itâ€™s not. Â It takes practice. Â And just because youâ€™re a smart person with good intentions doesnâ€™t mean youâ€™re automatically inclusive.
How about making ethical decisions? Â When people are emotional and excited at a personal benefit or scared about a negative situation, then anyone can rationalize anything! Â Any of us can tell ourselves a story that supports an intended decisionâ€”no matter how unethical.
What about when a good person finds a great business opportunity that benefits them personally, but not necessarily their employer? Â Or when a good person is on the verge of getting fired and is motivated to â€śfudgeâ€ť facts a bit to keep their job a little while longer? Â Our emotions control our actions so much of the time and sometimes, those emotions are counter-productive to a healthy workplace culture. Â So the ability to make good, ethical decisions comes from slowing down; identifying whether we have any personal motivations influencing our decision (either positive or negative) and then using a neutral framework to help us make better workplace decisions.
Making ethical decisions is a conscious, practiced skillâ€¦ itâ€™s not just an innate characteristic of â€śgoodâ€ť people. Â The same applies to inclusion and respect. Â Yet organizations predominantly treat these skills as rules that people can quickly absorb in order to comply with organizational values. Â Thatâ€™s the wrong approach with the wrong intention, driven by lawyers whose main intention is to prevent and defend litigationâ€”not to develop workplace skills. Â Your intention drives results and when your intention is risk management, you donâ€™t build skills. Â But these are skills in the same way people have management skills. Â Yes, you can read a book and theoretically understand the conceptsâ€¦ but it takes ongoing practice to become competent in these areas. Â And thatâ€™s what employees and organizations needâ€”cultural competency.
Developing Your Culture Competency Takes Intention and Practice
These are not innate abilities. Just because you are a well-intentioned person doesnâ€™t mean you will be a great member of the workplace. Thatâ€™s why culture competency requires developing essential workplace skills that require practice over time. Sure, some people may be more intuitive than others. But even if you intuitively have the right approach, itâ€™s not the same as intentionally developing these skills and consciously putting them into use each day.
When we work with others, it’s our job to develop our workplace respect, inclusion, and ethics skills so each one of us can actively create a healthier workplace culture. Over the next few weeks, Iâ€™ll be sharing my perspective on how to build your own culture competency or set of workplace skills, and which sensitive workplace situations are good practice to develop these essential skills.