Interpreting Emotion in Cross-Cultural Communication
How to understand different emotional expression
How we express emotion is often based on our cultural background. Some cultures are more enthusiastic and expressive, while others are more solemn or reserved. When we understand others’ communication patterns, we respond productively.
Microlesson Description
This microlesson teaches employees and managers how to navigate and adjust different styles of emotional expression. Our cultural differences influence the way we communicate and understand each other. The videos in this microlesson show two types of communication styles: high, positive emotional expression vs emotionally reserved and how team members adjust for cultural differences.
This microlesson is part of Emtrain’s skill-building microlessons for retail. The microlesson teaches the skill of Interpreting emotional expression.
Key Concepts
- How to interpret emotional expression
- How to work with reserved and expressive people
- How to avoid making assumptions based on emotional expression
Interested in training your employees with 3-5 minute video lessons that address specific and timely concepts?